AG: Century 21, JCPenney, and Petland To Improve Access For People With Disabilities

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Century 21, JCPenney, and Petland Discounts will increase access in its stores for people with disabilities and comply with requirements under the federal Americans with Disabilities Act, Attorney General Eric Schneiderman said today.

“Ensuring that people with disabilities are provided the same retail shopping experience that other customers enjoy helps make the promise of the Americans with Disabilities Act a reality,” Schneiderman said in a statement.

Schneiderman said his office “deployed undercover investigators and retained experts” to examine Century 21, JCPenney, and Petland Discounts stores to determine if they comply with state and federal accessibility laws. The investigation found “numerous impediments and barriers for people with disabilities,” he said.

The agreement requires the companies to retain an independent ADA compliance consultant; survey each store; train employees and make their stores compliant with state and federal laws.

The stores agreed to pay the $120,000 to the state.

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